Cancellation Prevention FAQ
- Can I translate an active Cancellation Prevention experience?
- Can a customer "skip" the cancellation survey?
- Can I use the swap feature in Cancellation Prevention to swap items within a bundle?
- How can I customize the Cancellation Prevention Subscription Experience?
- What does an "Other reason" mean in the Cancellation Prevention analytics?
- What does "No Response" mean in the Cancellation Prevention analytics?
- Why are the cancellation reasons available when I cancel a subscription via the merchant portal different from the cancellation reasons configured with the Cancellation Prevention Subscription Experience?
- Why do my customers see the Cancellation Prevention experience through an in-app modal?
