Understanding Recharge Analytics
Recharge provides all merchants with access to key store analytics that help you understand revenue trends, analyze how customers are interacting with their subscriptions, and compare your key performance indicators over a specific time period.
Before you start
- Data displayed in Recharge Analytics is refreshed daily by 8 AM ET, regardless of your time zone.
- To access Analytics, ensure your account has both Analytics and Home permissions enabled.
Overview
Recharge provides both dashboards and reports to help you analyze subscription performance.
- Dashboards show high-level trends across your key metrics. Use them to monitor performance and quickly identify changes over time.
- Reports provide the underlying records behind those metrics. Use them to investigate KPI changes, validate growth drivers, and export detailed data for deeper analysis.
Together, dashboards and reports help you move from high-level trends to detailed performance insights.
Dashboards
Recharge's dashboards are grouped into four categories, so you can easily find the information you need around performance, revenue, customers, subscriptions, or attribution. Review the chart below for a list of available dashboards.
Category |
Dashboard |
| Performance | Benchmarks |
| Checkout | |
| Lifetime revenue | |
| Revenue | Revenue Overview |
| Upcoming orders | |
| Order errors | |
| Customers | Customer Overview |
| Customer churn | |
| Actions | |
| Cohort performance | |
| Subscriptions | Subscriptions Overview |
| Subscription churn |
Reports
Analytics reports give you full visibility into the data behind your subscription performance metrics. Use them to investigate KPI changes, validate growth drivers, and export detailed records for deeper analysis.
Analytics reports are divided into four categories:
Access Recharge Analytics
- Select Analytics from your merchant portal.
- Click Dashboards to access the following dashboards:
- Performance - Benchmarks, Checkout, Lifetime revenue
- Revenue - Revenue Overview, Upcoming orders, Order errors
- Customers - Customer Overview, Customer churn, Cohort performance
- Subscriptions - Subscriptions Overview, Subscription churn, Scenario Planning
- Click Reports to access the following reports:
- Revenue - Subscription orders, Subscription checkout orders, Subscription recurring orders, Subscription checkout order items, Subscription recurring order items, Payment errors
- Subscribers - Active subscribers, New subscribers, Reactivated subscribers, Churned subscribers
- Subscriptions - Active subscriptions, New subscriptions, Reactivated subscriptions, Churned subscriptions
- Actions - Activate subscription, Cancel, Reactivate subscription, Swap, Skip, Pause, Reschedule (orders), Change quantity, Change frequency
Considerations
Consider the following when using Recharge Analytics:
Consideration |
Notes |
| Prepaid subscriptions | Prepaid subscriptions are marked as cancelled subscriptions when they are cancelled, even if they have future shipment orders. Recharge also marks prepaid subscriptions that expire after a set number of purchases as canceled once the final charge processes. Reporting currently shows customers with ongoing prepaid shipments as having no active subscriptions. |
| Gift card purchases | Standard Recharge Analytics doesn't filter out gift card purchases. This can lead to double-counting if you use Rise.ai to sell gift cards. You must manually reconcile between Recharge Analytics and your ecommerce platform, or filter out the gift card SKUs on the Enhanced Analytics Subscriptions dashboard. |
| Bundles |
There are a few considerations when viewing store analytics for bundles:
|
| Historical data | You can access up to three years of your store data through the Analytics dashboards. |
