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New in-app support experience

Our new in-app support experience for Recharge users is available 24/7, offering instant access to FAQs, troubleshooting guides, and product information. Learn more.

To access:

  • 1. From the Recharge Merchant Portal, click the Information menu icon in the top right corner.
  • 2. Select Get help.
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  1. Recharge
  2. Store settings
  3. Billing
  4. Billing FAQs
Explore articles

Billing FAQs

  • Can I downgrade to the 25-50 plan?
  • Will I get another free trial if I cancel my account during the 60-day free trial period?
  • Will I be billed twice when I transition from the 25-50 plan to the Starter plan?
  • If my customer count drops below 50 will my plan be downgraded to the 25-50 plan?
  • How is the customer count calculated on the 25-50 plan?
  • Why does my Shopify invoice show multiple charges from Recharge?
  • Understanding Shopify's apps approval and usage limit
  • Does Recharge charge tax on my invoice?
  • How are transaction fees charged?
  • How does Recharge bill my account?
  • How do I reactivate my Recharge account?
  • Where can I access my 1099-K form?
  • Can I remove staff accounts from Recharge?
  • Will I get another free trial if I disable and re-enable an add-on?
  • How do transaction fees work with Recharge Post-Purchase Cross-Sell?

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