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New in-app support experience

Our new in-app support experience for Recharge users is available 24/7, offering instant access to FAQs, troubleshooting guides, and product information. Learn more.

To access:

  • 1. From the Recharge Merchant Portal, click the Information menu icon in the top right corner.
  • 2. Select Get help.
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  1. Recharge
  2. Products & subscriptions
  3. Products and subscriptions
  4. Products and subscriptions FAQs
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Products and subscriptions FAQs

  • Will product updates in Shopify sync to existing subscriptions in Recharge?
  • How do prepaid gift subscriptions work with charge expiration settings?
  • Why are my product plans not showing in Shopify?
  • How can I find the Shopify variant ID and selling plan ID?
  • Why are my subscription purchase options out of order in Shopify?
  • How do I manage products or variants with multiple plans that have the same frequency settings?
  • How can I change the address for a prepaid subscription?
  • Why is the Gift subscription widget not working on my 2.0 theme?
  • Can I offer gift subscriptions with a 1.0 theme?
  • What are auto-renew products and can I delete them in Shopify?
  • How do I hide a product in my store?
  • How can I let customers add or swap a product without displaying it on the storefront?
  • If I set my charge day of the month to the 31st, what happens in shorter months?
  • What time zone do cut-off windows operate in?
  • Approaching or exceeding the limit for products and plans

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